Archive for May, 2011

Why Business Planning For Small Business is Important

May 30th, 2011

One of the most important pieces of advice that a business mentor will give you is the necessity for business planning. A business mentor will also tell you that, as with all fashionable buzzwords, there is much nonsense talked about the subject of business plans and models. And your business mentor should clarify what the associated terms mean or do not mean.

First, you should understand what planning is not. Planning is not budgeting, and you do not achieve a plan by merely extending figures over a number of years. Budgeting is an invaluable short term management and control tool for a limited future period – normally the following year.

Planning is the process of forecasting what would happen over the next few years. The “normal” planning period is five years, which is a time span associated with many cyclical activities, such as elections. But why would you want to try looking into the future when it seems akin to crystal ball gazing? Many major decisions, such as capital investment or new product launches, have a long-range impact and the least you can do is to examine how these will affect your business. Unlike budgeting, this cannot be achieved by a mere straight line extension of past figures because you will require a number of “what- if” scenarios…

A business plan normally has three elements, objective, strategy and conduct. A business objective defines what you’re trying to achieve and is normally expressed, in terms of value creation. These measures would typically be return on capital employed (ROCE) and return on equity. Ideally, your business objective should be a single measure so as to provide focus.

Strategy is one of the most misused and misunderstood terms in management jargon. If objective defines what you want to do, strategy defines how you’re going to do it. It is evident that a strategy cannot exist in limbo and is meaningless without a well-defined objective. So much for all that loose talk about strategy on its own.

Business conduct is not well understood and much writing on business planning makes no reference to it. I dislike the term business ethics since this seems to imply some lofty standard of behaviour. In real life, businesses can and do behave just like people. They can be intelligent, stupid, and so on. And it is surprising how a collection of otherwise sensible people can behave when organised collectively as a business. The importance of the people factor lies simply in the fact that they are the ones that will implement the plan. Any plan that does not take business conduct into account is guaranteed to fail.

In the process of business planning, you need an overall objective view of your business and you should certainly use the skills of your business mentor.

Many people thought that Mark Gwilliam FCCA was crazy to leave the UK and the security of well paid jobs at Barclays; Arthur Andersen and KPMG. Since 2001, he has been helping hundreds people grow their business, expand their reach and learn to move with the inevitable changes of modern day. His insight, approach and his cutting edge ideas are a breath of fresh air and he is truly committed to helping people dramatically change their lives.

Mark enjoys mentoring people who are new to business and teach them how to be successful. Every good athlete or sports team needs a strong coach. Today, he has clients all over the world, so his time is in demand. When you first start out in business you may lack the skills, knowledge and time. He’s spent many years refining and testing business processes… so you don’t have to struggle…you don’t have to reinvent the wheel…you just have to follow his guidance.

Comparing VoIP Providers For Small Business Solutions

May 25th, 2011

It is no secret that communication is key to survival for small business. The advantage to small busineses of using a VoIP solution is that the market is very competitive. While there are relatively few companies from which to choose for normal phone service, many VoIP providers will gladly offer VoIP phone service at a very competitive rate and with unlimited long distance.

But….you need to do your homework first.

Phone service features indispensable to your business, such as voicemail, conferencing and call waiting, allow business to flow smoothly and efficiently. So….how do you decide if a VoIP solution is best for your business?

One of the first steps when analyzing your current service is to decide what features your business needs. Does it need multiple lines to accommodate the sales force? What about a toll free number for customer service? Make a list of all the features your office uses and think about others you might want to try.

The next step is to make an estimate of all intrastate (in- state), interstate (state-to-state) and international calls. An easy way to estimate these numbers is to view a recent phone bill. You might be surprised at how large or small your call volume actually is. If you rely heavily on fax machines, consider the number of incoming and outgoing faxes. As you review these numbers, remember to consult growth projections for the rest of the year.

Once you’ve done all this…you’re ready to go comparison shopping.

Here’s some resources to help you do that:

* VoIP Comparison Reviews

VoIPReview does a good job comparing feature sets from each of the providers. Its user reviews seem a bit skewed, but otherwise the site looks good.

* ZDNet Reviews

ZDNet usually has objective reviews. Read through its commentary on any of the providers you are considering.

* Broadband Reports

Broadband reports has a specific area for review by users…with a regularly updated scoring system. It’s often skewed with a tad bit of emotion….and reviews are mostly residential. But it does give you an idea for business use.

* Google

I’m sure most of you already do this, but once you’ve figured out what you’re looking for, perform a search on companies on Google to see what others have said about it.

If you’re willing to do a bit more work, contact various providers and create your own comparison chart. You can begin your research by visiting voipreview.org. The site offers VoIP facts and reviews of various broadband phone service providers. Compare the business plans for different providers and research the various features offered with each plan. Also, make sure your current Internet connection can handle VoIP calls. The Web site testyourvoip.com [http://www.testyourvoip.com] will evaluate and score your Internet connection. You’ll know if it makes sense to run your phone traffic over your broadband connection.